Due to the perishable nature of food products, Brooklyn Organic follows a limited return policy.

Returns

Returns are accepted only under the following circumstances:

  • Wrong product delivered
  • Damaged package received
  • Manufacturing defect
  • Expired product received

Requests must be raised within 48 hours of delivery.

Customers must provide:

  • Order Number
  • Photos of the product
  • Photos of the package

Non-Returnable Items

Returns are not accepted for:

  • Opened packages
  • Used products
  • Products damaged after delivery
  • Taste preferences
  • Customer ordering the wrong product

Refunds

Approved refunds will be processed within 5–7 business days to the original payment method.

Shipping charges (if any) are non-refundable unless the error is on our part.

Replacements

Eligible products may be replaced depending on stock availability.

If a replacement is unavailable, a refund will be issued.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.